将人员与价值联系起来：进行成功转型
如果您从亚马逊网购了一件商品，那么6小时后快递就会为您送货上门，您所体验到的是客户服务的黄金标准。亚马逊业已制定电子商务标准并对其进行了超越，即使在全球新冠大流行的高峰期也是如此。众所周知，亚马逊效应已经永久改变了我们对客户体验的期望值。作为消费者，我们以独特的亚马逊标准来评判我们在生活和工作中与他人的互动。
Chief Digital Officer
Mike joined Molex as Chief Digital Officer in October 2019. In this role, he is driving the continued evolution of digital technology as a strategic partner to the business, identifying emerging opportunities and creating new business based on the power of digital innovation and what it can bring to the customer experience.
For Mike, culture, communication and collaboration are key drivers of a high-performing team that works with an entrepreneurial mindset to help drive business success. As the lines in business between IT, Marketing, Supply Chain and other functions become increasingly blurred and the pace of innovation continues to accelerate, IT professionals must utilize research and insights on what drives value in the digital economy to help achieve strategic directives. Mike balances investing in digitizing existing business models against innovation and then holds his team accountable for collaborating and innovating from a customer-centric mindset.
With extensive experience leading business transformation programs, Mike emphasizes the importance of managing change. This holistic approach addresses technology, process and people to accelerate change adoption and benefits realization.
He most recently served as senior vice president and CDO/CIO Aramark. Aramark (NYSE: ARMK) serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading
educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Aramark’s 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms.
As CDO/CIO starting in 2017, he succeeded in driving global improvements in operational excellence while overseeing all technology and digital-driven innovations to launch an enterprise-wide pivot to digital – not only driving business growth, but also optimizing both supply chain and operational efficiencies.
Prior to Aramark, Mike served as senior vice president at Royal Caribbean, where he was responsible for the implementation of new infrastructure and technology initiatives for one of the most elite travel and tourism offerings in the world.
Mike's track record for leadership spans diverse IT roles as well as general business management and even marketing and sales. Prior to Royal Caribbean, he served as Executive Vice President and CIO at Tory Burch, EVP and CIO at Direct Brands, Inc., and Senior Vice President and CIO at Godiva Chocolatier.
Mike is often called upon by to share his insights to retail, consumer packaged goods, and information technology executives. His recent speaking engagements include National Retail Federation, Google At Work, CIO Executive Forum, Gartner, SAP, and Boxworks. He also served as Vice President, National Programs of the New York chapter of the Society for Information Management (SIM), where drove the organization’s growth and elevated its draw as a leading resource for area CIOs.
In addition, he is an Advisory Board member of the World Business Process Outsourcing (BPO) Forum and a member of the Cash CIO forum. Mike is a charter member of the Infrastructure Executive Council, and a Columbia University IT MBA Mentor.
Mike earned a Bachelor of Arts degree from Seton Hall University in New Jersey and a Master of Business Administration from Saint Joseph’s University in Philadelphia. He continued his education by graduating from the Concourse Senior IT Executive Management Program and the Society of Information Management Regional Leadership Forum.